Where are we located? 
Our address is 2868 W 3200 S Rexburg, ID 83440. We are halfway between the south Rexburg and Thorton exits.

From South Rexburg Exit, turn west toward the high school. At the light, turn left (south). Follow the road past the lake and it will bank to the right. We are about 1/3 mile down the road on the right.

From the Thorton Exit, head west to the stop sign. Turn right (north). Go through the first stop sign and turn right and the second one. We are 1/2 mile up on the left. Please feel free to call if you have questions.

What are our hours?
Monday- Friday 9am-6pm Saturday and Sunday by appointment. You’re able to book online 24 hours a day with the “book now” link.

How much does it cost to rent a trailer? 
We have different rates for each size of trailer and the time of year you are booking. Peak season runs during spring/summer (Wednesday before Memorial Day- Labor Day) and the off season is Fall/Winter (Labor Day to Wednesday before Memorial Day). Rates are listed under the description for each trailer. Click on “Book a trailer” above to look at each trailer’s information.
We require 25% of your total rent down in order to hold your reservation. The rest of your rent is due at the time of pick up.

What kind of refundable deposits are there?
We have a $200 cleaning/damage deposit. When the trailer comes back clean, with no damage, it hasn’t been smoked in, & water, septic, and garbage emptied you will get the $200 back. If the trailer comes back with damage that we need to get insurance involved the $200 will go towards the deductible.

What are the pick-up and drop off times?  
We will contact you a day or two before your pickup date to schedule your pickup time. We expect you to be on time for this appointment. A late charge of $50 per half hour will be charged if you are more than 30 min late for your scheduled pick-up time.  We need the trailer dropped off no later than 3:00pm on the last day of your rental. If you prefer a later drop off time, you’ll need to get approval before taking the trailer out. If the trailer comes back after 3pm without prior approval there will be late fee charged.

What if I return the trailer before the date it is due back?
No refunds will be made for later pick up or bringing back early.

What if I am late in picking up or returning the trailer?
We require that you are on time when picking up the trailer. Please keep in mind that we have multiple trailers coming in and going out every day. Sometimes we need to book appointments as close as an hour apart to fit everyone in. If you are running late and the next appointment is on time you will be pushed back to the next available appointment. A late charge of $50 per half hour will be charged if you are more than 30 min late for pick up. The trailer is due back by 3pm on the day of return. We ask that you contact us via text at (208) 403-6551 as you are leaving your camping spot with an estimated time of arrival so we can be there to meet you.

What are the trailers stocked with?  
We provide some cleaning supplies, one roll of paper towels, 2 rolls toilet paper, dish soap, and all necessary electric and sewer hookups. We will fill the water tanks for you if you need. Our 27′ Prowler & 30′ Prowler come with a tv. We have 2 options for additional furnishings. The kitchen package comes with pots, pans, cooking utensils, plates, cups, bowls, eating utensils and kitchen towels. Our linens package includes towels, wash cloths, sheets and comforter. The kitchen package is $25, and the Linens package is $50. You are required to wash the dishes in the kitchen package and return them cleaned and dried. We will launder everything in the linen package upon return. If you prefer to bring your own furnishings, we have a helpful packing checklist under “Ideas for your trip”

Are pets allowed in the trailer?
Absolutely! It’s not a family camping trip without the entire family! Bring your fury family members along! We do have a non-refundable $100 charge for allowing pets, even if the animal is small or hypoallergenic. If you bring your pets and don’t tell us to avoid the $100 charge and we see evidence of a pet in the trailer there will be a charge of $500.

Can people ride in the trailer while we are traveling?
No. There are no seat belts in the trailers. Please have all passengers in the vehicles, with seat belts on while traveling.

Is there a maximum mileage we can put on the trailers?
Nope, you can take the trailer from coast to coast.

Can we travel out of the country with your trailers?
You can take our trailers into Canada, but not Mexico.

How do I pay for my rental?
We accept credit card, bank transfer, PayPal and Venmo. After your book your reservation, two separate invoices will be sent to your email. The first will be for the 25% deposit, due immediately to guarantee the reservation. The second will be for the remaining balance, due one week prior to the start of your reservation.

Can we tow another trailer behind your trailer?
No. It can be very difficult and unsafe to pull two trailers at one time. We will not allow you to take the risk.

I don’t have a way to haul the trailer, do you deliver?
Yes, we can deliver the trailers directly to your camp site. The delivery price will cover us delivering the trailer, leveling it and getting everything plugged in and set up. Then on the day of check out we will break everything down, dump the sewer and return it home. Delivery costs vary based on location and are subject to change as fuel prices fluctuate. Please contact us at GreatOutdoorsRVIdaho@gmail.com or (208) 403-6551 to get a quote.

What if I have to cancel my reservation?
You may cancel your reservation 2 weeks prior to the pick-up date, and you will be refunded 100% of your deposit. If you notify us 14 days or less of your cancellation you will forfeit 100% of your deposit.

Do the trailers have air conditioning?
Yes, they are equipped with A/C and heating. The A/C units will not work without 110 power. The rental unit must either be plugged into an external 110 power source or you must start the generator to have any 110 access inside the rental unit.

Is there an on-board generator? Is there a charge for the generator?
Each trailer is different, some do have generators on board. Please check the page specific to each trailer to see if Generator on Board is listed under the “Included in Rental” list. If not, you will need to request a generator either when you book or at least 2 weeks before your scheduled pick up date. You can rent our generators for $20 per day with no limit on running hours. There is also a $200 deposit, which will be refunded when the generator comes back with no damage and the gas tanks full. Generators run on regular (unleaded) gas.

How do I reserve a trailer? 
You can book right on the website. Once you have found the trailer that will fit your needs click on the green “Book Now” button towards the bottom of the page. You can click on the dates to pick up and return the trailer. If the dates are colored that means that the trailer is not available. Then it will ask you the necessary info, such as name, address, phone number, and email address. It will also ask you if you need any additional options (furnishing, allow pets, generator).  If you choose to pay the full amount upfront just click the pay now with PayPal (it will take you directly to Paypal with the total of your rent amount). If you just want to pay the 25% to hold your reservation, click the Pay later option. We will then send you a PayPal request for the 25% and we can set up arrangements for the rest of the payment. Please note that if you are requesting delivery, the amount displayed on the paypal checkout and in the reservation confirmation email will not reflect the full cost. Delivery costs are calculated based on the distance from our office.

Do we need to have a brake controller installed in my vehicle?
It isn’t required but if you will traveling over steep passes, it is highly recommended. You will need to have this installed before your rental.

Do you have Tent Trailers or Toy Haulers?
We don’t have either of these options in our fleet at this time.

What type of wiring connection is required?
We provide any power converters that you should need, for both hooking to your vehicle and plugging in at your campground.

Is there a minimum day rental?
On holiday weekends closest to Memorial Day, Father’s Day, 4th of July, 24th of July, and Labor Day we do require a 4-day minimum rental. Any other weekend we do not require you to rent a minimum number of days.  We know that sometimes you just want to get away and one night is all you can do.

Do you charge for insurance?
No, the insurance is included in your daily rental charge. We do have additional insurance that you can purchase for $14.95 per day.

What size of hitch to we need to bring?
You don’t need to bring one. We provide an equalizer hitch with each rental. The equalizer hitch increases the safety while towing. All you need is the receiver hitch, this is a square tube attached to your bumper.

How do I know If my vehicle can pull the trailer?
The owner’s manual of your vehicle will give you a gross vehicle weight rating (GVWR). You are required to check what the weight of the trailer is on our web site and confirm that your vehicle is capable of towing it. You should stay 500lbs to 1000lbs away from your GVWR because the weight listed on our website are “dry weight” and do not include any water in the tanks or any of your personal items.

Do I have to go to a campground with full hook-ups?
Nope, we have solar panels & batteries on the trailer that should last you during the trip. Please keep in mind that some things in the trailer won’t work unless the trailer is hooked to external power, for instance tv, power outlets, and AC. If you are staying for more than a few days, make sure to be conservative with your electricity and water. If you are staying somewhere without hook-ups, once the charge in the batteries is gone, you’ll need a generator or hookups.

If a unit is available what kind of minimum notice do you require?
If we have a trailer available, you can rent same day. Just give us a couple hours’ notice so we can get things ready for you.

Do you rent trucks to haul the trailers?
No, we don’t but we can deliver the trailers directly to your camp site. Please contact us to get a quote. (208) 403-6551